biomystic.co.uk Online Store Information
COMPANY NAME: UBOR D.O.O.
SITE: Bjelevina 3, 10 000 Zagreb
WORKING HOURS: Monday – Friday: 8:00 – 16:00
CONTACT PERSON: Miss. Andreja Babić
Buying through biomystic.co.uk web shop is very simple: it is necessary to follow the steps of the purchase process. Once you have selected the item you want to purchase, follow the filling in to be registered as a buyer / user, then select the payment type, check the order details, and confirm payment.
Except through the purchase process, you can register by clicking on the “Registration” option, enter your e-mail address and password. Fill in the form with your information. For each purchase, it is necessary to register by entering the registration information, which calls your profile as a customer.
Once you have registered, i.e. entered your username in the appropriate field, you can start shopping. Choose the desired item. For more information about the selected item, click “Description”. By choosing “Add to cart” the item will be automatically saved in your shopping cart after which you can buy it by choosing “Buy” or by choosing “Continue Shopping” select the following item from our offer and save it to your cart.
In the basket you have an overview of all the items you have chosen, the price and the quantity. If you want to empty the cart, check the box next to each item on the right.
When you have completed the selection of the desired items and decided to buy them, in the lower part choose “Buy” to make the purchase. Enter the address you want us to provide you with the purchased goods.
Pay by PayPal.
To be able to use PayPal you need a valid email address, a bank account or a card (Diners Club, Visa, MasterCard or American Express). PayPal is your virtual wallet that works in two ways – you can link your credit or debit card or bank account with a PayPal account or you can deposit your money directly into your PayPal account and thereby make a purchase and payment. All your financial information is stored in a safe place and is not shared with others. The benefits of PayPal are that the user does not leave their credit card number or bank account when paying for a Web Store. PayPal will also protect you from bad traders, since the money paid can only be taken over by the merchant after 30 days, in order to secure a refund for unsatisfied customers. An additional advantage of paying PayPal is that the order process does not require registration at our web shop. Just add the desired items to the cart, open the cart, and click on the PayPal icon, which will take you directly to the payment process.
By direct bank transfer to our IBAN account.
Orders and Delivery
Orders can be made online at any time of day or night, i.e. every day from 0 to 24 hours. Products from our web site are delivered exclusively to the list of countries in the drop-down menu of countries that are selected by selecting the address before the payment option. We kindly ask you to enter your cell phone number when registering, so that you may contact you as needed. All orders received on working day (Monday to Friday) will be processed immediately and the shipment will be delivered within 72 hours or 3-5 business days. For orders received on Saturdays, Sundays and State Feasts, the collection of consignments will be organized the first following working day. Orders outside the Republic of Croatia are available within 5-10 business days. The shipping cost will be displayed on your order and account. With the payment option I transfer to the total amount of the account. Products that are no longer in stock: If your product is unavailable, we will contact you and arrange for you to cancel the order completely, partially cancel or wait for the product to come to the stock.
Security and Data Protection
Authorized BIOMYSTIC representative in Croatia and the managing director of Ubor d.o.o. with the seat in Bjelevina 3, Zagreb registered at the Commercial Court in Zagreb, MB: 04599063, OIB: 96912152103. We collect data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to processing of personal data and the free movement of such data as well as the exclusion of Directive 95/46 / EC (General Data Protection Act) and legal regulations. The company Ubor d.o.o. as well as the brand BIOMYSTIC have been focusing on the satisfaction of their customers since its foundation. With care and responsibility, we handle the information given to us by our customers. We are committed to legitimate, honest, transparent personal data processing, and we have access to only authorized and competent persons who use them exclusively within the framework of the regulations and are responsible for protecting them.
Credit or debit card information
Ubor d.o.o. for authorization and payment of credit and debit cards is used by Pay Pal systems.
Employees Ubor d.o.o.
At no time is online access to access to your credit or debit card number. Only the number of authorized transactions is available. They have the authority to charge the transaction in full or partial amount or cancel the transaction. All prices displayed in the biomystic.co.uk store are quoted in HRK for the end customer. VAT is included in the price of purchased products, while delivery is calculated later, in the process of finalizing the order depending on the geographical location of the buyer. PayPal is your virtual wallet that works in two ways – you can link your credit or debit card or bank account with PayPal account or you can deposit your money directly into your PayPal account and thus make a purchase and payment. All your financial information is stored in a safe place and is not shared with others. The benefits of PayPal are that the user does not leave their credit card number or bank account when paying for a Web Store. PayPal will also protect you from bad traders, since the money paid can only be taken over by the merchant after 30 days, in order to secure a refund for unsatisfied customers.
Return and replacement of purchased products
Unilateral termination contract instructions
Contract termination form:
I hereby declare that I unilaterally terminate the Agreement on the sale of the following goods_________________, ordered / received ______________________
– Consumer signature
The receipt of the form for the unilateral termination of the contract will be sent to you, without delay, by electronic mail.
• The term of one-off termination is 14 days from the date when the goods that are the subject of this contract are handed over to you or the third person you have designated.
• Refund of Paid Amount
If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery charges, without delay, at the latest within 14 days of receipt of your decision to terminate your contract, unless you have selected another Delivery Type which is not the cheapest standard delivery we have offered. Refunds will be made in the same way that you made your payment. In case you otherwise agree to a refund, you will not incur any costs in return.
Refunds can only be made after the goods are returned to us or after you provide proof that you have returned the goods back to us.
c) Return of goods: send the goods without unnecessary delay, and in any case not later than 14 days from the date you have sent us your decision to unilaterally terminate the contract. Address for return of goods returned:
Ubor d.o.o., “return of online orders”, Bjelevina 3, 10000 Zagreb
It is considered that you have fulfilled your obligation in time if you send the goods to the specified address before the expiry of the above deadline.
- You must pay the direct costs of returning the goods yourself
- Customer Responsibility for the Impairment of Goods: You are responsible for any impairment of goods resulting from handling goods other than what was necessary to determine the nature, characteristics and functionality of the goods.
Complaint of delivered items
All the products are thoroughly inspected before delivery and delivered indoors in the correct condition. We will pack your products carefully in our delivery boxes to get undamaged products to you, exclusively in the original packaging.
The buyer has the right to return the goods to the seller after delivery if it is:
- Delivered goods that you have not ordered,
- Delivered goods expired, and / or
- Delivered goods that have a faulty or visible defect.
The product must be returned in its original packaging, unused and undamaged (if the reason for the complaint is no damage to the product) with the original invoice received by the buyer with the delivered item. Otherwise, we will NOT accept the complaint. Replacement of the item may be done within seven days from the date of receipt of the product, provided the replacement article is available. We do not make a refund, but only an article replacement. The Buyer shall bear the costs of returning the goods to the address of the web shop shop Ubor d.o.o. and the costs of delivering the replaced product to the buyer’s address. Please acknowledge the 21-day deadline for receipt of invoiced product invoices, invoices, and legitimate claims in writing to process your complaint.
Damage to the Shipment:
If you notice a damage to the item when picking up the item, please contact the delivery agent immediately and open it with the shipper. If any of the products are damaged, together with the delivery agent, make a record of damage to the shipment with your signature and delivery address. One copy of the record remains to you, and the other submitter. Please contact us regarding any damage so as to cover as soon as possible the damage.
Responsibility for material defects
Pursuant to the Consumer Protection Act, the provisions of the Mandatory Obligations Act (Official Gazette 35/05, 41/08, 125/11, 78/15) on the relationship between the consumer (end-user) and the merchant in case of material defect in the product shall apply to liability material shortcomings.
The consumer is obliged to notify the seller of any visible deficiencies without delay and no later than within two months of the day when he or she has discovered the disadvantage. As a seller, we are not liable for the material disadvantage of the sold items that occur after two years from the sale of the item.
Notice to consumers about submitting written objections
In accordance with the provisions of Article 10 Paragraph 3 of the Consumer Protection Act, we inform you that you can address your written complaint:
• By post at UBOR d.o.o., Bjelevina 3, 10000 Zagreb
The receipt of your complaint will be sent to you as soon as possible and you will receive a written response to the objection received no later than 15 days after the complaint has been received.
Online dispute resolution
By special regulation of the European Union, from 15 February 2016 throughout the EU, online purchase-related disputes will be possible through the ODR platform that you can access here: the ODR dispute resolution platform. This means that if you encounter a problem during an online purchase within the EU (defective product, inability to substitute products etc.) you can submit your objection in a quicker and simpler way at the top link. Consumers and merchants can use the platform, and the complaint can be submitted to any of the 23 official EU languages.