Privacy policy

Your privacy

We take our responsibility to protect your privacy very seriously. That is why we promise to never release your personal information to any third-party company for their mailing or marketing purposes when you make a purchase on our website, or sign up for Biomystic newsletters.

We will automatically unsubscribe you from all marketing communications if we haven’t had any engagement with you for 16 months.

From time to time, we will run competitions in partnership with third parties. These parties are always fully vetted by us to ensure they fit with our brand, and we would only choose competitions that are of interest to you. In these situations, we will offer you the opportunity to opt in to that specific third party’s marketing, but we wish to stress that this is entirely optional.

When you shop on our website, we will only collect information that is relevant to your purchase. This allows us to send your order, contact you in relation to your order (if, for example, your order is lost, an item is out of stock, or payment hasn’t cleared) and to pass your payment information onto our processing partner, PayPal. All of this information is stored securely in compliance with all applicable data protection and consumer legislation.

We will store your account details if you choose the “save my card details” option when checking out. This information (name, address, phone number, email address, and payment information) will then be saved in order to activate the “express pay” feature, which allows for a swifter payment process when you make future purchases.

We use data analytics tools to categorise customer data, and target relevant marketing messages to those who have opted in to receive them. We also use this information to help us understand who buys our products, and how to market our teas to potential customers.

You may contact us at any time to request a copy of all the data we hold on you. You may also contact us to amend or update your details at any time by emailing us at You can amend your own personal account details by visiting the “your account” page on the website.

Under the new GDPR legislation, you have a right to be forgotten, and therefore we are able to remove all of your personal information from our records by request. We are unable to delete your orders, items purchased and amount of money spent, as we require these to maintain our accounts. However, your personal affiliation with these orders will be anonymized, and all of your personal information will no longer be held by us.


When you access our website, tiny text files called cookies will store information about your search history and online activity. This will to help us personalise our website to cater for your interests, and facilitate any purchases you make on our website. Only Biomystic can access the information provided by these cookies. Cookies cannot read any other information that may be stored on your hard drive, or access any other information about you (or anyone else who uses your computer). You can read more about cookies here.

Website security

Biomystic uses the latest Trustwave – Trusted Commerce technology to ensure that all data submitted and processed through our website is protected to the highest standards. Encryption is used to ensure that all credit card and transactional information is secure. You can tell when the web page you are using is secure, as “https” will replace “http” in the browser address window. You will also notice a padlock icon – either next to your browser address window or at the bottom of your browser window.

We also use Verified by Visa, Mastercard® Securecode™ and other services to ensure your payment information is as secure as possible. These services help to protect your card against fraudulent use online. If you forget your Verified by Visa or Mastercard Securecode passwords, you will have to contact the service providers directly. We regularly review our privacy policy and recommend that our customers visit these pages each time they make a purchase.

Contact details

We are a very small team so we will do our very best to get back to you as quickly as possible!